Natural History Museum, London

2023 - 2025

Architect:

Turner & Hoskins

Project Background

In 2025, the Natural History Museum became the UK’s most visited attraction, welcoming a record-breaking 7.1 million visitors. Ensuring inclusive access for such a vast, diverse audience is critical, particularly within the museum's iconic Grade I listed Waterhouse building.

I was appointed to provide expert access consultancy to ensure the successful integration of a state-of-the-art Changing Places facility into this historic environment.

Inclusive Design Scope and Impact

Located centrally between the Mammals and Reptiles galleries, the new facility was designed to meet the needs of visitors who require additional support beyond standard accessible toilets. My role ensured that the modern technical requirements were successfully implemented within the constraints of the museum's historic fabric.

Design & Technical Review (2023):

Conducted rigorous desktop audits of the design proposals by Turner & Hoskins Architects. My annotated recommendations ensured that high-specification features supplied by Astor Bannerman, including an overhead ceiling track hoist, height-adjustable changing table, and wash-and-dry toilet, aligned with the highest accessibility standards. In addition, the visual contrast of the calming soft green finishes was carefully assessed as well as signage to support blind, partially sighted and neurodiverse visitors.

Post-Completion Inspection (2024):

Carried out a formal site inspection and prepared a compliance report to verify that the finished facility met the approved design criteria and technical specifications.

Post-Occupancy Evaluation (2025):

Conducted a one-year audit to evaluate the facility’s performance during the museum's busiest year on record, ensuring it continues to provide a dignified and functional experience for all visitors and their caregivers.

For more information on the Natural History Museum architecture as a ‘cathedral of nature’ visit - https://www.nhm.ac.uk/discover/alfred-waterhouse-museum-building-cathedral-to-nature.html